OW Lee - Manufacturer Warranty

Retail Warranty

FRAME: Your OW Lee frame comes with a twenty (20) year structural warranty when properly maintained in ordinary home use. OW Lee will, at factory option, repair or replace any OW Lee furniture that has failed structurally during normal use and regular maintenance.

FINISH: OW Lee offers a seven (7) year warranty against blistering or peeling of the frame finish under normal use and proper maintenance. OW Lee will, at factory option, refinish or replace your OW Lee wrought iron furniture if the above occurs within a seven year period from the date of purchase. Occasional rust seepage from crevices and hidden unfinished surfaces inherent in some ornate wrought iron designs is considered a care and maintenance function and is not considered a finish failure. To retain the warranty, regular care and maintenance is required. Extra care and maintenance is required in coastal areas.

CUSHIONS: OW Lee offers a two (2) year warranty on the quality of the craftsmanship and construction of the cushion, as well as any fading or discoloration of the fabric, which has been properly maintained as listed in our care and maintenance instructions. OW Lee will, at factory option, repair or replace your OW Lee cushions if determined defective as listed above within a two-year period from the date of purchase. C.O.M. fabrics are not covered under this warranty.

TABLE TOPS:
  • Natural Stone Tops: OW Lee offers a two (2) year warranty on all natural stone tops from date of delivery. This limited warranty covers the workmanship and structural integrity of the top. The uniqueness of this of the natural materials rests in that no two pieces are ever alike. Minor crazing or a hairline may occur but will not affect the structural integrity of the top. To retain the warranty, store or cover your natural stone top when not in use. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.
  • Stone Alternative: Trazo™ and LeeStoneTM table/hearth tops are warranted for five (5) years, under normal use, against structural or fracture cracks. Some minor crazing or a hairline may occur but will in no way affect the structural integrity or its beauty. To retain its warranty, keep your top covered during winter freezing. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.
  • Authentic Hammered Copper Tops: OW Lee offers a two (2) year warranty on all authentic hammered copper tops from date of delivery. This limited warranty covers the workmanship and structural integrity of the top. The uniqueness of this of the natural materials rests in that no two pieces are ever alike. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.
  • Cast Metal Tops: O.W. Lee offers a seven (7) year metal frame warranty on its cast/metal hearth and table tops. To retain its warranty, touch-up any scratches or chips. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.

In the event the furniture style, frame finish, fabric or table top has been discontinued, OW Lee will replace the product with a similar item.

Component Parts: Outdoor Fire Pit Burners: O.W. Lee extends a two (2) year warranty on all burner components under normal use and proper maintenance. OW Lee will, at factory option, repair or replace any outdoor fire pit burner found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the owner’s manual.

Other Component Parts: Purchased component parts such as glides, bolts, wheels, umbrella frames, etc. that fail due to a manufacturers defect within two (2) year from the date of purchase, OW Lee will, at factory option, repair or replace the part in the original color or style, or a similar color and style if the part has been discontinued.

ITEMS NOT COVERED UNDER WARRANTY:
  • This warranty does not apply to any damage caused by shipping, accidents, fading, staining, natural weathering, misuse, alterations or repairs. No other person is authorized to assume liability on behalf of OW Lee, and in no event shall OW Lee be liable for any contributory or subsequent damage related to the merchandise purchased from OW Lee.
  • Any failure caused by unreasonable use or abuse.
  • Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some ornate wrought iron designs;
  • Rusting and/or oxidation of frames resulting from exposed metals that have been scratched, chipped or not maintained as outlined in the care and maintenance instructions;
  • Natural fading or discoloration of fabrics beyond warranty period;
  • Natural fading, color variations, veining, crazing or hairlines, shading, patinas or fillers necessary and inherent to certain types of natural stone.
  • C.O.M. fabrics (customer’s own material);
  • Normal fading of frame finish;
  • Accidental damage (including fire, wind or other acts of God).
  • Permanent stains caused by lotions, oils or other substances.
  • Hard-water deposits or calcium build-up due to minerals found in regional water supplies.
  • Table tops installed and/or used with other manufacturer’s table bases, or incorrect installation of the base to the table top.
  • Furniture used for commercial or institutional use. (See Commercial Warranty)

Please Note: Regular maintenance must be exercised as set forth in the care instructions.

Commercial Warranty

FRAME: Your OW Lee frame comes with a five (5) year structural warranty when properly maintained in ordinary use. Warranty does not apply to component parts such as Fiberglas springs, glides, tires, etc. OW Lee will, at factory option, repair or replace any OW Lee furniture that has failed structurally during normal use and regular maintenance.

FINISH: Wrought Iron: OW Lee offers a three (3) year warranty against blistering or peeling of the wrought iron frame finish under normal use and proper maintenance. OW Lee will, at factory option, refinish or replace your OW Lee furniture if either of the above occurs within a three-year period from the date of purchase. Occasional rust seepage from crevices and hidden surfaces inherent in some ornate wrought iron designs is considered a care and maintenance function and is not considered a finish failure.

Wrought Aluminum: OW Lee offers a three (3) year warranty against blistering or peeling of the wrought aluminium frame finish under normal use and proper maintenance. OW Lee will, at factory option, refinish or replace your OW Lee furniture if either of the above occurs within a three-year period from the date of purchase.

CUSHIONS: OW Lee offers a one (1) year warranty on all cushions. This extended warranty covers the quality of the craftsmanship and construction of the cushion which has been properly maintained as listed in our care and maintenance instructions. This warranty does not apply to fading or discoloration on the fabrics. OW Lee will, at factory option, repair or replace your OW Lee cushions if determined defective as listed above within a two-year period from the date of purchase. C.O.M. fabrics are not covered under this warranty.

TABLE TOPS: OW Lee offers a one (1) year limited warranty on all, table tops from date of delivery. This limited warranty covers the workmanship and structural integrity of the top. Please note, no two pieces of natural stone are exactly alike, variations in both color and veining are to be expected and are not considered a warranty issue. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions. This warranty does not apply to the incorrect installation of the base by the customer. Nor does this warranty apply to any damage caused by shipping, accidents, misuse, or alterations.

No other person is authorized to assume liability on behalf of OW Lee without prior factory approval, and in no event shall OW Lee be liable for any contributory or subsequent damage related to the merchandise purchased from OW Lee.

In the event the furniture style, frame finish, fabric or table top has been discontinued, OW Lee will replace the product with a similar item.

COMPONENT PARTS: Purchased component parts such as glides, bolts, wheels, umbrella frames, etc. that fail due to a manufacturers defect within one (1) year from the date of purchase, OW Lee will, at factory option, repair or replace the part in the original color or style, or a similar color and style if the part has been discontinued.

ITEMS NOT COVERED UNDER WARRANTY:
  • Any failure caused by unreasonable use or abuse.
  • Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some ornate wrought iron designs.
  • Rusting and/or oxidation of frames resulting from exposed metals that have been scratched, chipped or not maintained as outlined in the care instructions.
  • C.O.M. fabrics (customer’s own material).
  • Normal fading of frame finish.
  • Accidental damage (including fire, wind or other acts of God).
  • Permanent stains caused by lotions, oils or other substances.
  • Non-matching natural stone tops due to variation of natural stone colors or veining.
  • Hard-water deposits/calcium build-up due to minerals in regional water supplies.
  • Table tops installed and/or used with other manufacturer’s table bases, or incorrect installation of the base to the table top.

Please Note: Regular maintenance must be exercised as set forth in the care instructions.